CHANGES TO THE COLLECTION OF MEDICATION AND FOOD

UPDATED 1 SEPTEMBER 2020

To help reduce the volume of people waiting at the front of the practice and help maintain personal safety we have changed the way in the way you can collect your medication and food orders and now have a collection window.

Please ensure you give us 24 hours notice for any medication and food orders, this includes flea and worm treatments. We still have many staff members on furlough and putting orders together takes time.

We will ask you to pay over the phone at the time of placing your order to help reduce your waiting times and the handling of our card machine.

When coming to collect your order please park in the car park as usual and make your way to the collection window located at the side of the practice (follow the signs). Once at the window please press the doorbell and a member of staff will pass your order through the window to you.

Thank you for continued support at this time, we appreciate it may take a little longer when visiting us but your and our staff’s safety are paramount.

REASSURANCE DURING THE CORONAVIRUS OUTBREAK:

UPDATED 6 APRIL 2020

Please let us start this message by saying a huge THANK YOU to our amazing clients for respecting our staff and the social distancing measures we have put in place, you have all been truly amazing with your compassion and understanding!

This week we have had to make the decision to furlough many of our staff meaning our skeleton staff has had to tighten a little further. These are very trying times for us all and we, as many other small businesses, need to put necessary measures in place to not only keep our practice open and running for you and your pets in the safest way possible, but to help ensure our staff have a job to come back to in due course.

As you all know we have two branch surgeries (Crewkerne and Maiden Newton) that are open for a short time each afternoon. In light of the fact that we have had to reduce our staff level even further, these branch surgeries, as of Monday 6th April, will BOTH be temporarily closed. We will advise you as soon as we know when we are able to re-open them.

This means that ALL appointments/emergency cases will be seen at our main surgery in Beaminster. Any medications or food ordered will also be available at Beaminster only. With regards to ordering food and medications, can we ask that you give us 24 hours’ notice via telephone to get these ordered and ready for you. Although we normally have most medications and food in stock it is taking longer for us to put these items up ready for collection due to there being less staff.

Can we also ask at this time that if you need us for anything, an urgent appointment, advice, food or medication, that you contact us on 01308 862312 and not via email or facebook messenger. These are not manned as regularly as was previously possible and so it means there are long delays between us receiving messages and being able to respond to you. We understand that it can be frustrating if our phone lines are busy but we will become available as soon as we can and we’re sure you understand the lines may be busier than usual due to our skeleton staff, so we thank you in advance for your patience.

We currently remain on a strict lockdown but as soon as we are able to update you with any news on this we will do so. In the meantime please look after yourselves, stay safe, stay home as much as you possibly can and thank you again for your patience and understanding.

Terry Girling.