REASSURANCE DURING THE CORONAVIRUS OUTBREAK:
UPDATED 4 November 2020
IMPORTANT COVID UPDATE:
Due to the recent government announcement, from Thursday 5th November and throughout this lockdown period, we will not be taking further bookings for routine surgery (neuterings etc) or booster vaccinations for your pets.
Due to existing high biosecurity standards already in place, we are able to remain open for rehabilitation (hydrotherapy/physiotherapy), non-routine appointments, and for dispensing and collection of food and medicines.
If you have any queries please contact us on 01308 862312.
CHANGES TO THE COLLECTION OF MEDICATION AND FOOD
UPDATED 1 SEPTEMBER 2020
To help reduce the volume of people waiting at the front of the practice and help maintain personal safety we have changed the way in the way you can collect your medication and food orders and now have a collection window.
Please ensure you give us 24 hours notice for any medication and food orders, this includes flea and worm treatments. We still have many staff members on furlough and putting orders together takes time.
We will ask you to pay over the phone at the time of placing your order to help reduce your waiting times and the handling of our card machine.
When coming to collect your order please park in the car park as usual and make your way to the collection window located at the side of the practice (follow the signs). Once at the window please press the doorbell and a member of staff will pass your order through the window to you.
Thank you for continued support at this time, we appreciate it may take a little longer when visiting us but your and our staff’s safety are paramount.