REASSURANCE DURING THE CORONAVIRUS OUTBREAK:

UPDATED 5 January 2021

IMPORTANT COVID UPDATE:

Following the Prime Minister’s announcement on Monday, we wanted to inform you that we will be remaining open and remaining safe.

Our practice will be continuing to see patients within the robust Covid-19 care system we have in place ensuring the safety of staff and clients.

Please wear a face mask in the car park and at the dispensary window when conversing with staff.

When ordering drugs and food over the phone, please pay at the time so that you are able to use our ‘click and collect system’ at the dispensary window.

Please allow 24 hours’ notice when placing an order as this will greatly help reduce the pressure for staff and help efficiency.

Terry Girling.

CHANGES TO THE COLLECTION OF MEDICATION AND FOOD

UPDATED 5 JANUARY 2021

To help reduce the volume of people waiting at the front of the practice and help maintain personal safety we have changed the way in the way you can collect your medication and food orders and now have a collection window.

Please ensure you give us 24 hours notice for any medication and food orders, this includes flea and worm treatments. We still have many staff members on furlough and putting orders together takes time.

We will ask you to pay over the phone at the time of placing your order to help reduce your waiting times and the handling of our card machine.

When coming to collect your order please park in the car park as usual and make your way to the collection window located at the side of the practice (follow the signs). Once at the window please press the doorbell and a member of staff will pass your order through the window to you.

Thank you for continued support at this time, we appreciate it may take a little longer when visiting us but your and our staff’s safety are paramount.